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Frequently Asked Questions

  • Ordering
  • Shipping
  • Payment Policy
  • Product Information
  • My Account
  • Customer Service
  • Calibration
Q. How do I place an order?

Once you have decided the products you would like to purchase, you can add them to your shopping cart using the quantity tool to choose the quantity of the item you would like to purchase, followed by clicking on the Add to Card button. After you have completed adding all the products to your cart and are ready to check out, click on the Shopping Cart button on the top right corner. Once you are done reviewing all the items in the cart, click on the “Go to Check Out” button After entering your information as needed, click Place Order. Once your order has been submitted, you’ll see an Order Confirmation page with your order number and order details. An order confirmation with your complete order details will be sent to the email address entered. If you have created an account, you will also be able to access your order under the “Your Order” located within “My Account” on the top right corner of the page.

Q. How long does it take to process an order?

Most orders will ship within 2 business days. If you have any questions or issues during the ordering process, don't hesitate to contact us at [email protected]

Q. How can I cancel my order?

An order can only be cancelled if it has not been shipped out. To cancel an order, send us an email with your order confirmation number at [email protected]

Q. How do I apply a discount code?

To apply a discount code, enter the details in the “Apply Discount Code” box below the order total.

Q. Do I have to have an account to order from you?

No, you do not have to create an account to place an order on Maintive. However, creating an account with maintive will enable you to: ∙Get instant access to your order status and buying history ∙Add multiple addresses for easy check-out ∙Be the first to learn about new products and savings from exclusive promos and sales ∙Quickly reorder previously purchased items To create an account, click on the “Register” button on the top right of the page and fill in the information as prompted.

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